To Change or Update the Payment Type on a Pending Order in Admin, you will go to the Member's Account. You will click on the Pending Order's, Order Number under the Orders tab.
Once on the Order Page, you will see the order number and the order status that indicates Pending. Rollover the Edit menu tab and select Payment Information.
You will click the Red X if you are changing the payment type completely. This includes payment type or credit card number. Edit is only used if you are changing the expiration date, cvv code, or billing address information.
A new popup box will appear and you will then click Add New Payment.
On the payment screen, you will select the Payment Type from the drop down. You will verify the amount is correct. Then, you will enter the complete payment information, leaving the Approval field blank. For Credit Card payment types, please do not use spaces when entering the card number. If no errors exist, the box will highlight green.
If the payment type requires a Billing Address, you will complete those fields as well. To save and process the new payment type, you will click Add Payment.
The page will take a moment to refresh. If you do not see a declined or error message, the payment was successful. You can view the approval, by clicking on the Payments tab on the order page.
Once you have an approval, you will need to update the Order Status from Pending to Paid. To do this, on the same order page, you will rollover the Options menu tab and select Modify Status.
A popup box will appear informing you that you are about to move the status to paid and you will click Update Status To 3-Paid.